Over the decades we have amassed a library of resources, both internal and external, which help our team and our partners do their jobs with skill and confidence. Peruse these pages for current trends and thought leadership, our newsletters, and tips that we have found helpful over the years. And if you have any questions for us, we’re always here for you.

Three lifecycle management strategies for your fleet

Fleet Management Posted by Greg Carson, Vice President Operations on August 17, 2016

Lifecycle management is about accounting for a vehicle’s total operating costs. More than just the initial price of the vehicle, lifecycle management includes the costs for fuel, insurance, licensing, routine maintenance and parts replacement—not to mention any costs associated with administration and downtime (the loss of productivity) during repairs.

Why bother with the math? Because it gives you a more accurate idea of when to replace a vehicle in your fleet—saving you money in the long run.

Granted, not all fleets will have the same priorities in managing all the cost variables. For example, one company might be comfortable absorbing the cost of downtime, whereas another company will see it as a direct loss in revenue.

Lifecycle management makes room for managing cost variables differently. There are three widely accepted strategies for vehicle replacement.

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Why accident management costs are increasing and what to do about it

Fleet Management Posted by Bill Krick, Manager of Fleet Services on August 10, 2016

Accidents happen. When you manage a fleet, you know this to be inherently true. The question is why does the annual budget for dealing with accidents continue to rise?

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Fleet Management 101: How maintenance affects miles per gallon

Fleet 101 Posted by Greg Carson, Vice President Operations on July 27, 2016

When we think about fuel economy, our minds tend to go right to the type of vehicle in use. We think about smaller, lighter vehicles, or hybrid electric models. This makes sense, but it doesn’t help our fleet after the deal is done and the vehicle is sitting in the lot.

The good news is no matter what type of fleet you’re managing, there are always ways to save on fuel. That’s because the way vehicles are driven and maintained contributes to miles per gallon. In fact, according to the Department of Energy, fixing a serious maintenance problem, such as a faulty oxygen sensor, can improve mileage by as much as 25%. Ideally, however, you’re performing regular preventative maintenance, which the DOE says will increase fuel mileage by an average of 5%.

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9 Tips for getting the most from your tires

Fleet Management Posted by Greg Carson, Vice President Operations on July 20, 2016

Despite three years of relatively flat tire costs, it’s still not cheap to replce tires in your fleet. With a well-defined tire maintenance program in place, you can save a considerable amount of money by prolonging intervals between replacements. Of course, tire maintenance isn’t only about cost savings. Better-maintained tires mean better fuel mileage, improved driver safety, as well as lower chances of roadside emergencies and expensive downtime.

Since there are several factors that contribute to the life and performance of a tire, here’s some advice that could save you headaches in the long run!

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How best to manage vehicle depreciation

Fleet Management Posted by Bill Womack, VP of Sales on June 22, 2016

Last month, Black Book released a residual value forecast that highlighted rising vehicle depreciation

Here are highlights from the forecast:

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What To Consider Before ‘Greening’ Your Fleet

Hybrid Vehicles Posted by Rhonda Zielinski on June 15, 2016

A quick look around the industry tells us that green fleets are here to stay. Whether companies are adding hybrid or all-electric vehicles to their lineup, or are experimenting with alternative fuels, the green movement continues to be top of mind for both manufacturers and brands.

As exciting as technological advancements are, the changeover to a green fleet is not necessarily a straightforward one. Adding hybrids and electric vehicles (EVs) is not the same as bringing a traditional vehicle on board; they require different parts, different infrastructure, and have different cost models.

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Fleet Management 101: What is telematics, anyway?

Fleet 101 Posted by Greg Carson, Vice President Operations on May 12, 2016

If you’re new to fleet management, you’ve probably heard telematics get tossed around in your research. And while the industry has some great advice about how to integrate telematics or how to interpret the data that comes from monitoring the fleet, there aren’t as many articles that discuss the basics.

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Is Telematics Right for Your Fleet?

Fleet Management Posted by Greg Carson, Vice President Operations on May 3, 2016

When you think about what telematics is capable of, it’s no wonder it is making headlines. Here’s a
technology that can not only elevate customer experience, but can improve the efficiency of operations. For the first time, fleet managers can monitor logistics, route times, vehicle speeds and driving behavior from afar. Telematics can also produce information invaluable for monitoring idle times and associated fuel costs, and for isolating questionable driving practices.

Most importantly for fleets, telematics can automatically retrieve that coveted odometer information, which is crucial for accurate cost per mile calculations and maintenance forecasting.

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Distracted Driving Awareness Month

Driver Safety Posted by Union Leasing on April 26, 2016

According to data from the U.S. National Safety Council (NSC), talking on a mobile phone while driving increases accident risk by four times. Texting while driving increases accident risk by between eight and 23 times. And although thousands die needlessly in phone-related crashes every year, many people still tolerate phone use at the wheel.

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A Case for Customer Service in the Digital Age

Tips and Advice Posted by Roger Setzke, Vice President Customer Service on April 19, 2016

As someone who has been doing customer service in this industry for 40 years, I’ve had the opportunity to witness a lot of changes in my career. One of the biggest changes I’ve noticed—and perhaps you’ve seen it too—is how much customers know before they contact sales.

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